Contact Person: Theresa Syer1014 Riverbank WayOakville Ontario Email:
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Website Phone: 905-257-2636 Fax: 905-257-3127 1-866-373-6948 Theresa Syer's is known as the Guru of the Guest Experience! Working in the hospitality industry for more than two decades she has excelled in customer service and takes it to the next level. An unapologetic optimist, she inspires and empowers audiences understand the importance Creating 'WOW' Customer Experiences in order to gain loyal guests and advocates! Theresa Syer's impressive career spans more than two decades and includes all aspects of hospitality senior management. An unapologetic optimist, she inspires and empowers hospitality partners to make a personal guest experience in an effort to differentiate themselves from the competition.
A successful entrepreneur, Theresa is the founding partner of the Syer Hospitality Group Inc., leading experts in the Guest Experience.She is at the forefront and leading edge of her discipline.She is a catalyst in expanding leadership focus from the tactical issues of customer service to the much wider and strategic issue of the guest experience.
Recognized as the ‘Master of the Guest Experience’, she not only demonstrates the criticality of emotions in the guest experience but she also provides practical means by which to stimulate positive emotions from guests. Theresa is a leading consultant that helps hospitality partners differentiate themselves through superlative customer service and in delivering their brand through their people.
She works with the industry’s most respected brands of hospitality partners to perform Guest Experience Measurement and Customized Training Solutions.She works with clients to ensure they are creating a memorable guest experience for their guests that will have them coming back for more.Theresa is also a professional speaker and proud member of both CAPS (Canadian Association of Professional Speakers) and NSA (National Speakers Association).She has been a keynote speaker at some of the industry’s leading educational conferences.A former Director of Sales & Marketing with Sheraton Hotels, and Regional Director of Sales & Marketing for GGS Holdings Inc. (hotel management co), her honours include Sheraton Canada's Sales & Marketing Award, Sheraton’s Manager of the Year and numerous Adrian Advertising Awards from HSMAI (Hospitality Sales and Marketing Association International). In addition, she was recognized with the prestigious Greater Hamilton Economic Development Lifetime Achievement Award. Theresa's services and powerful message invigorates teams to shake off mediocrity, master the guest experience and out shine the competition! Subject Matter: Customer Experience Let us help you turn ordinary into extraordinary
